Terms & Conditions
Terms and Conditions
Buyer Protection Money Back Guarantee” or “Basic Buyer Protection” Rules, Terms & Conditions (the “Official Rules”)
These Terms & Conditions apply to the “Buyer Protection Money Back Guarantee” or “Basic Buyer Protection” in Metoadea.
PROMOTER/VENDOR/SELLER:
The contracting party determined in accordance with the section “1.1 Contracting Party” of the Metoadea Transaction Services Agreement (“Metoadea” or the “Promoter”).
ELIGIBLE MEMBER:
You must be a registered member of Metoadea with a valid account and have successfully made and completed a purchase of goods and/or services on Metoadea.
BUYER PROTECTION PERIOD:
The number of days (appearing/confirmed on the product listing page at the time when the Eligible Member completed the purchase from the seller on Metoadea) which the seller guarantees the Eligible Member that it would receive the goods and/or services ordered from the seller, start counting from the day the Eligible Member completes such purchase on Metoadea.
RULES:
If the Eligible Member does not receive the goods and/or services within Buyer Protection Period or receives goods and/or services that are sub-standard in its view, the Eligible Member may initiate the dispute procedures as stipulated in Metoadea under “Disputes and Reports” to report this incident to Metoadea.
During the Dispute Procedures, Metoadea will investigate this incident considering (but not limited to) the following factors:
Whether goods and/or services received by the Eligible Member are damaged, defective, or are substantially different from what has been presented or described on the product listing page;
Whether the non-arrival of goods and/or services to the Eligible Member is due to factors beyond its control;
iii. Whether the non-arrival of goods and/or services to the Eligible Member is due to error or miscommunication on the part of the Eligible Member (eg providing incorrect shipping address etc); or
Whether the goods and/or services are returned to the seller due to such goods and/or services not being able to clear customs.
Metoadea may ask the Eligible Member for relevant information, documentation, records and/or other evidence to support Eligible Member’s claim.
After the Dispute Procedures, Metoadea will make a determination (which is final and not subject to appeal). If the determination is in favor of the Eligible Member, subject to the terms of the Official Rules (including but not limited to the force majeure clause below), the Eligible Member will be eligible for a refund within 15 days after the completion of the Dispute Procedures. Such refund will be generally credited to the same means of payment used by the Eligible Member when placing the affected order on Metoadea, unless the parties have agreed on some other means and subject to the relevant technical constraints.
GENERAL RULES:
By participating in this Buyer Protection, you agree to be bound by these Official Rules.
Any fraud and/or abuse by you (as determined by the Promoter at its sole discretion) will result in forfeiture of your eligibility to this Buyer Protection and/or rights under these Official Rules.
Metoadea is not responsible for any late, lost, delayed, incomplete, illegible, misdirected or undeliverable entries, responses, or other correspondence, whether by e-mail or otherwise.
The eligibility to this Buyer Protection shall be determined by Metoadea at their sole discretion based on the Vendor/Seller or Promoter’s record. If there is any discrepancy between the record of transaction held by you and that held by the Promoter, the Promoter’s record shall be conclusive and binding on you.
Metoadea reserves the right to amend these Official Rules without prior notice. In the event of disputes, the decision of the Promoter shall be final and binding.
Metoadea reserves the right and absolute discretion to cancel or revoke anyone’s right to participate in this Buyer Protection.
Force Majeure: Under no circumstances shall Metoadea be held liable to the Eligible Member for this Buyer Protection or any rights under these Official Rules due to or resulting directly or indirectly from acts of nature, forces or causes beyond the reasonable control of Metoadea or the relevant seller, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, or non-performance of third parties or any suspension or disruption of transportation or business operation (including but not limited to delays or disruption of the resumption of work or operation ordered by any government agency) in the event of a national or regional spread of epidemic or pandemic.
CONFLICT OF TERMS AND CONDITIONS:
In case of any discrepancy in the content between the English and other non-English language versions of these Official Rules, the English version shall prevail.
In the event that any of the terms under these Official Rules conflict with rules and/or any such related information displayed elsewhere on Metoadea, the terms under these Official Rules shall prevail. The Metoadea Transaction Services Agreement shall prevail and compliment these Rules.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY:
METOADEA AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH METOADEA ARE PROVIDED BY METOADEA AND ITS PARENT COMPANY (THE ENOCKS HUB ENT.) ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. AMAZON MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF METOADEA SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH METOADEA, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF METOADEA IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY LAW, METOADEA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. METOADEA DOES NOT WARRANT THAT THE METOADEA SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE METOADEA SERVICES, METOADEA’S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM METOADEA ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULL EXTENT PERMISSIBLE BY LAW, METOADEA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY METOADEA SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY METOADEA SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
DISPUTES
You acknowledge and agree that the Promoter or any of its affiliates shall not be responsible, and shall have no liability to the Eligible Member or anyone else for any dispute or claim that arises out of your participation in this Buyer Protection.
GOVERNING LAW AND DISPUTE RESOLUTION
You agree that this Buyer Protection is governed, interpreted and enforced by the laws of Ghana, without regard to its conflict of laws principles. Any and all legal actions, claims or proceedings arising out of, or in connection with these Official Rules must be finally resolved as stipulated in the Metoadea Transaction Services Agreement.
RISK OF LOSS
All purchases of physical items from Metoadea are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
RETURNS, REFUNDS AND TITLE
Metoadea does not take title to returned items until the item arrives at our office. At our discretion, a refund may be issued without requiring a return of the item. In this situation, Metoadea does not take title to the refunded item.
PRODUCT DESCRIPTIONS
Metoadea attempts to be as accurate as possible. However, Metoadea does not warrant that product descriptions or other content of any Metoadea Service is accurate, complete, reliable, current, or error-free. If a product offered by Metoadea itself is not as described, your sole remedy is to return it in unused condition.
ELECTRONIC COMMUNICATIONS
When you use Metoadea, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site, such as our Message Center, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
You may post reviews, comments, photos, videos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Metoadea reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant Metoadea a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Metoadea and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Metoadea for all claims resulting from content you supply. Metoadea has the right but not the obligation to monitor and edit or remove any activity or content. Metoadea takes no responsibility and assumes no liability for any content posted by you or any third party.
OTHER BUSINESSES
Parties other than Metoadea operate stores, provide services or software, or sell product lines through Metoadea. In addition, we provide links to the sites of affiliated companies and certain other businesses. If you purchase any of the products or services offered by these businesses or individuals, you are purchasing directly from those third parties, not from Metoadea. We are not responsible for examining or evaluating, and we do not warrant, the offerings of any of these businesses or individuals (including the content of their Web sites). Metoadea does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
SHIPPING
Your shipping fees when buying items from a seller on Metoadea depends on the type of product you purchase.
Rates are based on shipping a single item. Purchasing multiple items from a seller may result in multiple shipping charges.
For buyers within Ghana, shipping charges and options vary according to the product being purchased
Some sellers offer reduced transit times when shipping orders. Please see the seller’s policies for more information.
For buyers outside Ghana, shipping charges and options vary according to the product being purchased, please see the rates posted in the seller’s shipping policies
Seller shipping times from when the seller ships your order are:
Standard GH: 4 to 14 business days. This may take up to 21 business days.
Expedited GH: 2 to 6 business days.
Two-Day GH: 2 business days.
One-Day GH: 1 business day.
International Standard: 3 to 6 weeks. This may take 8 to 12 weeks due to customs delays.
International Expedited: 3 to 7 business days.
PRICING
“List Price” means the suggested retail price of a product as provided by a manufacturer, supplier, or seller. We regularly check List Prices against prices recently found on Metoadea and other retailers. Certain products may have a “Was Price” displayed, which is determined using recent price history of the product on Metoadea.
With respect to items sold by Metoadea, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by Metoadea is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Other merchants may follow different policies in the event of a mispriced item.
YOUR ACCOUNT
You may need your own Metoadea account to use certain Metoadea Services, and you may be required to be logged in to the account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. Metoadea does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the Metoadea Services only with involvement of a parent or guardian. Parents and guardians may create profiles for teenagers. Alcohol listings on Metoadea are intended for adults. You must be at least 21 years of age to purchase alcohol, or use any site functionality related to alcohol. Metoadea reserves the right to refuse service, terminate accounts, terminate your rights to use Metoadea Services, remove or edit content, or cancel orders in its sole discretion.